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Secondary Data for E⁠-⁠commerce

Author – Robin Janásek

Robin Janásek

1 min read

When secondary data helps and what to watch out for when using it was the topic of our Head of Research & Design Robin Janásek's talk at Czech Online Expo. In this article, we summarize the key quality sources of secondary data you can use in the e⁠-⁠commerce space.

Baymard Institute

https://baymard.com/

Focuses primarily on e⁠-⁠shops. The premium section with complete recommendations is paid, but many articles are available for free, and they also send a regular newsletter featuring a portion of the recommendations from the paid section. Subscribers also get access to their own website audit tool.

Nielsen Norman Group

https://www.nngroup.com/

Covers UX in a general sense. For e⁠-⁠shops, the most interesting content includes the larger studies they publish from time to time. They dedicate an entire section of these studies to e⁠-⁠commerce.

Econsultancy

https://econsultancy.com/

Takes a broad view of e⁠-⁠commerce with a stronger focus on marketing. Worth noting is their case study database, which can serve as a starting point for more specific problems.

GoodUI

https://goodui.org/

Aggregates A/B tests from real websites, including e⁠-⁠shops. The data should be taken with a grain of salt, as it doesn't describe the methodology and context of individual experiments in detail. Suitable as inspiration or a supplementary source.

UserTesting

https://www.usertesting.com/resource⁠-⁠library/collections/ecommerce

Covers a broad range, so you need to dig deeper. Particularly interesting are the larger reports they publish based on their own testing. Articles tend to stay on the surface and offer more of an introductory overview than specific recommendations.

Shopify UX Blog

https://ux.shopify.com/

Active, but a large portion of content is devoted to promoting Shopify as a platform. That said, you can find specific case studies here — you just need to look for them.

UX Collective and UX Planet

https://uxdesign.cc/

https://uxplanet.org/ 

Larger blogs focused on UX in general. Quality may vary, but more specific case studies can be found here too. Both sources are best suited for designers — without a solid UX background, it's hard to evaluate the quality of individual articles.

Nick Babich

https://medium.com/@101 

A product designer who also works as an editor for the aforementioned UX Planet. He has recently shifted focus toward AI, but historically wrote a great deal about e⁠-⁠shops. His articles tend to be short, very specific, and generally maintain high quality.

Ondřej Ilinčev

https://www.ilincev.com/category/e⁠-⁠shop

Focuses on CRO in general; his articles are specific and to the point. You can take both broadly applicable principles and very concrete recommendations that come directly from his own work.

Want advice on kickstarting your e-shop development, or want to share your secondary data source?

Get in touch with Robin directly. We'll help you grow and we're always happy to add new sources.
or reach out via LinkedIn
Contact - Robin Janásek

Robin Janásek

Chief Innovation Officer