(B2B) Custom E⁠-⁠shops

E⁠-⁠commerce solutions for companies for whom off⁠-⁠the⁠-⁠shelf solutions aren't enough. From customer discovery through UX and development to long⁠-⁠term growth and support.

UX/UI DesignCustom DevelopmentIntegrations (ERP, CRM, ...)ConfiguratorsMultistoreSupport & Development

Year-over-year order growth of 30%

XCOPY

What we cover

The entire e-shop lifecycle

Increasing retention and improving customer experience

We understand the specifics of your (B2B) sales, how your customers buy, what holds them back, and we make purchasing easier so you're repeatedly their first choice.

Configurators and specific B2B features

Product configurator, B2B pricing, roles and permissions, multi⁠-⁠level order approval, reservation of unavailable items, or order splitting.

Process automation and efficiency

An e⁠-⁠shop that automates business processes between you and your customers — from enquiries and orders through invoicing to returns. Less manual work, fewer errors, lower costs.

Integrations

ERP, CRM, production, or accounting system. We connect the e⁠-⁠shop to your infrastructure.

Custom development

Our own team of designers and developers working together. AI and modern technologies that will last for years.

Ongoing development and support

We proactively monitor that everything runs smoothly, measure performance, and propose improvements. Dedicated team.

How collaboration works

From the first meeting to an e⁠-⁠shop that generates revenue

01
Initial meeting and brief
We get to know your situation, goals, and expectations and define what you want to change and why.
02
Research and discovery
We get to know your industry, customers, and competition, and map the current state of the e⁠-⁠shop, opportunities for improvement, and risks to address.
03
Strategy, CX and UX design
Structure, customer journeys, and key screens tested with real customers.
04
UI design and development
Visual design, frontend, backend, and integrations in iterations with continuous feedback.
05
Launch and development
We measure performance, proactively propose improvements, and develop the e⁠-⁠shop with you long⁠-⁠term.

„They think deeply about the brief, keep an eye on details, and give us thoughtful feedback. We treat each other as partners. We're truly developing the e⁠-⁠shop together. It's great and fair.“

Ladislav Carda

E⁠-⁠shop and Logistics Manager, Top⁠-⁠obaly.cz

Technology

Sustainable solution without vendor lock⁠-⁠in, accelerated by AI

We build on 25+ years of custom development experience, accelerated with AI. Our solution is easily transferable and comes with complete documentation.

Customer Experience

Business

E-commerce

Four Levels of CX That Determine the Success of Your E⁠-⁠shop

Robin Janásek, Chief Innovation Officer at Proof & Reason, presented the customer needs pyramid at the E⁠-⁠commerce Day conference in Brno as a tool that helps companies identify where they can truly create added value for customers, differentiate from the competition, and thereby increase customer retention and revenue.

Customer Experience

E-commerce

Research

Why Don't E⁠-⁠shop Customers Complete Their Purchase? Avoid These 4 Critical Mistakes in the Checkout Process

Customer experience is talked about a great deal, but what does it look like in practice? Our research revealed why customers don't complete their purchases on e⁠-⁠shops. What mistakes are even the biggest market players making? Read on for 4 selected critical problems.

Case Studies

Who we've helped with custom e-shops