Robin Janásek
2 minutes readShare article
Robin Janásek
2 minutes read
Is marketing part of CX and where do they intersect? Why do many Czech companies think their customers have no major issues and that they're delivering a much better customer experience than reality suggests? What's the difference between what a customer says and what they need, and which CX metrics will bring you real value?
We've released the first episode of the CX Space podcast, available on Spotify, Apple Podcasts, or as a video interview on YouTube. Lukáš Pítra shares his experience — he has improved CX for many companies in the Czech Republic and, as he puts it, he puts on the customer's pajamas when working with companies, because you simply can't build good CX from behind a desk without involving customers.
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Robin Janásek
Chief Innovation Officer
Robin Janásek
Chief Innovation Officer
