Robin Janásek: Why Companies Often Don't Work with Research Outputs Correctly, and How to Fix It →
Good research doesn't end when the report is delivered. The greatest value comes only when the company starts actively working with the outputs. We discussed how to do this with Robin Janásek, Chief Innovation Officer at Proof & Reason.
Jakub Blatný5 minutes read
28. 5. 2026
Practical tips, inspiring stories and real-life experiences from the world of CX, business, strategy and design. The podcast is hosted by Robin Janásek, an experienced strategist, designer and mentor.
ROBIN JANÁSEK
Head of Research & Design
Three Pillars of Success in B2B: Quality, Speed, and Service as the Foundation for Sustainable Growth →
B2B conversations often focus on technical specifications and pricing. But the real key to sustainable growth and decades-long partnerships lies elsewhere — in customer experience (CX). CX isn't created by a single department but permeates the entire company, from the cleanliness of production halls to the selection of European suppliers. A real-world example is NEVA Žaluzie, a company we've been working with since 2025. NEVA proves that even in an industrial sector, a complaints rate of under 0.5% is achievable. What does their strategy look like in practice?
Jakub Blatný5 minutes read
28. 5. 2026
Customer Experience Basics: What Is CX, How It's Measured, and How to Move Your Business Forward with Better Customer Experience →
Up to 140% revenue growth through excellent customer experience? When you focus on improving CX in your company, it's possible. Customer Experience isn't rocket science, but you need to work on it systematically, step by step. How to do it, where to start, what CX covers, and how to measure whether you're actually succeeding at improving the customer experience — read on.
Jakub Blatný5 minutes read
28. 5. 2026
Why Don't E-shop Customers Complete Their Purchase? Avoid These 4 Critical Mistakes in the Checkout Process →
Customer experience is talked about a great deal, but what does it look like in practice? Our research revealed why customers don't complete their purchases on e-shops. What mistakes are even the biggest market players making? Read on for 4 selected critical problems.
Jakub Blatný7 minut read
28. 5. 2026
