Lukáš Lefner: How Much Impact Does Development Have on User Experience, and Why Data Matters as Much as Code →
When people think about customer experience, most think of design and marketing. In reality, a large part of CX is decided elsewhere — in development, for instance. In how developers think about the user, how quickly they can respond to testing data, and how the connection between UX and development works.
Tereza Lattová5 minutes read
28. 5. 2026
Practical tips, inspiring stories and real-life experiences from the world of CX, business, strategy and design. The podcast is hosted by Robin Janásek, an experienced strategist, designer and mentor.
ROBIN JANÁSEK
Head of Research & Design
Kateřina Jandová: What Works for Us in Recruitment and Onboarding →
With a well-structured onboarding process, you can retain up to 82% more employees. Because our agency has grown from just a handful of people to a team of nearly 40, we decided to pay more attention to our recruitment and onboarding processes. How did we go about it, and what tools are helping us? Read on in our new newsletter.
Tereza Lattová5 minutes read
28. 5. 2026
NewJakub Blatný: The Biggest Marketing Game Changer Is Still the Very Basics — Looking at Business Through the Customer's Eyes →
When two experienced and passionate marketers sit down for an open conversation, it can bring a lot of inspiration from the world of CX and marketing. Jakub Blatný leads the team behind the Proof & Reason brand, and was interviewed by his colleague, content manager Tereza Lattová. You can read their answers to questions that definitely don't stay on the surface. At the end, Jakub added tips on interesting sources where he goes for inspiration.
Tereza Lattová5 minutes read
28. 5. 2026
Barbora Vlášková: A Living Knowledge Base as the Foundation for Sharing Know-How Within a Company →
"We want to share knowledge, but we had no system for it. Knowledge was staying in people's heads, on drives, on Slack — and we could easily end up solving the same problems again, even though someone might have already dealt with a similar issue. And scaling without shared know-how is tough," says Bára, UX designer, explaining why she took on the challenge of building a new knowledge base.
Tereza Lattová5 minutes read
28. 5. 2026
